Yes, it’s crucial to make your reservation starting from the first day you plan to hit the slopes! For instance, if you’re arriving in the afternoon or evening on Saturday, January 5th, please select Sunday, January 6th as your first day of skiing.

To ensure a seamless experience, we typically arrange your equipment fitting for the afternoon or evening prior to your first ski day. This guarantees that you’re fully equipped and ready for an exciting day on the mountain!

If you need to modify your reservation or add more enthusiastic skiers to your group, simply send us an email. Our dedicated team is ready to assist you with any changes you need to make to ensure your experience is seamless and enjoyable. Don’t hesitate to reach out — we’re here to help you create the perfect skiing adventure!

Choosing the right equipment is essential for an enjoyable experience! 

At Madwax, we simplify your selection process with a clear grading system that aligns with the ski resort’s piste categories — ensuring you find the perfect equipment for your skill level.

We categorize our gear into four distinct levels:

• Green: Ideal for beginners or those seeking a budget-friendly option. Perfect for gaining confidence on the slopes!
• Blue: Best for skiers who are comfortable on blue runs and have about 1 to 4 weeks of experience. This option offers a great balance of performance and ease.
• Red: Suited for those who thrive on red pistes and have over 3 weeks of skiing experience. Get ready to challenge yourself and elevate your skills!
• Black: Designed for advanced skiers with extensive experience or those seeking top-tier equipment. If you’re looking for premium performance, this is your choice!

With Madwax, you can confidently choose the right ski or snowboard grade that aligns with your abilities and enhances your mountain experience!

Absolutely! At Madwax, we value your preferences and want to ensure you have the best experience on the slopes.

Please include any specific requests in the comments section of the booking form or reach out to us via email.

For example, if you prefer all-mountain skis, have a specific ski length in mind, or require adjustments for wide or narrow feet, let us know! Our dedicated team is committed to accommodating your needs to deliver customized equipment that enhances your performance and comfort.

We understand that delays are sometimes unavoidable, whether due to flight disruptions or traffic challenges. If your arrival time changes, please notify us as soon as possible with your updated ETA.

Our dedicated team at Madwax is here to accommodate you and will promptly rearrange your fitting time. Our priority is to ensure you get on the slopes as quickly as possible, ready for an unforgettable skiing experience!

Your comfort and satisfaction are our top priorities at Madwax!

If you’re not happy with your skis or find that your boots are uncomfortable, please reach out to us immediately.

Our dedicated team is ready to assist you by providing alternative equipment options for you to try. We’ll ensure you have the perfect setup so you can fully enjoy your time on the slopes!

At Madwax, we understand that normal wear and tear is part of enjoying your skiing experience, and we won’t charge you for that. However, in the event of an accident that results in equipment damage, we do ask for a reasonable replacement or repair charge.

We believe in transparency and fairness, ensuring that you’re informed every step of the way. Our goal is to provide you with exceptional service while maintaining the quality of our equipment for all our customers.

If your equipment goes missing or is stolen, please inform us immediately. Our dedicated team is here to guide you through the next steps, ensuring you can get back on the slopes and enjoy your holiday without missing a beat.

In the unfortunate event of theft, be sure to contact the police to obtain a crime reference number. If your equipment isn’t recovered by the end of your trip, you will be responsible for the replacement cost of the item.

At Madwax, we prioritize the safety of our equipment, and while we do not offer specific theft or damage insurance, we encourage you to treat the gear as if it were your own.  Here are some essential tips to help prevent loss or theft: 

• Keep Your Equipment in Sight: Always keep your gear within eyesight, especially in crowded areas.
• Secure Storage: Leave your equipment in a locked, secure place overnight.
• Avoid Leaving Gear Outside: Don’t leave your skis or snowboard outside bars or public areas during Après-ski.

We appreciate your understanding and cooperation in maintaining the quality and safety of your equipment while creating unforgettable memories on the slopes!

If you’re eager to extend your skiing adventure for an extra day, simply let us know!

Please contact us before 5 PM on your last day of skiing to inform us of your desire to continue enjoying the slopes.

Our dedicated team will ensure you have the necessary equipment ready, so you can keep the excitement going and make the most of your holiday!

Arranging the collection of your equipment at the end of your holiday is a breeze with Madwax!

Typically, we schedule a convenient collection time during your initial fitting. However, if you prefer, you can also give us a call on your last day of skiing, and our friendly team will coordinate a pickup that works best for you.

We’re committed to making your experience seamless and hassle-free, so you can focus on what really matters: enjoying your time on the slopes!